SHIPPING POLICY

At AZUSTONE ✦ WHERE STONE MEETS SILVER, every piece is thoughtfully prepared and carefully packaged before beginning its journey to you. We believe receiving your jewellery should feel as special as wearing it.

FREE WORLDWIDE SHIPPING

We are pleased to offer free standard shipping on every order, with no minimum purchase required.

Free shipping is available worldwide.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Please note that orders placed on weekends or Australian public holidays will be processed on the next business day. During promotional periods, holidays, or new collection launches, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• Australia: 3–7 business days

• New Zealand: 5–10 business days

• United States, Canada and the United Kingdom: 7–15 business days

• Europe and other international destinations: 10–20 business days

Delivery timeframes are estimates only and cannot be guaranteed. Delays may occasionally occur due to customs inspections, local postal services, severe weather, peak shopping periods, or circumstances beyond our control.

INTERNATIONAL ORDERS, DUTIES AND TAXES

International customers are responsible for any customs duties, import taxes, or local fees that may be imposed by the destination country.

These charges are not included in the product price and are not controlled or collected by AZUSTONE. We recommend contacting your local customs authority for further information before placing an order.

ORDER TRACKING

If tracking is provided for your shipment, you can follow its progress through the link included in your dispatch confirmation email.

Tracking information may take 24–72 hours to become active after your order has been shipped.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping details, please contact us immediately at contact@azustone.com. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has entered the shipping process.

AZUSTONE is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer. Additional shipping charges may apply if an order must be resent.

DELAYED, LOST OR DAMAGED PACKAGES

If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us at contact@azustone.com with your order number and relevant photographs where applicable.

We will review the situation and work with the shipping provider to find an appropriate solution.

Please report visible damage or missing items as soon as possible after delivery so that we can assist you efficiently.

DELIVERY CONTACT

For questions regarding your order or shipment, please contact:

AZUSTONE ✦ WHERE STONE MEETS SILVER
Email: contact@azustone.com
Phone: +61 437 250 964
Address: 106/57 Spencer Street, Melbourne VIC 3000, Australia

Every AZUSTONE piece carries the quiet beauty of the earth and the timeless glow of silver—carefully sent from us to you.